Privacy Policy

Effective Date: 11-08-2026

1. Introduction

   — This Privacy Policy explains how Ready Go Delivery collects, uses, and protects your information when you use our mobile apps, restaurant portal, and related services (the Platform). It applies to customers, drivers, and restaurant partners. By creating an account or using the Platform, you agree to the practices described here. If you do not agree, please do not use the Platform.

2. Who We Are

   — Ready Go Delivery is a food-delivery platform that connects customers with local restaurants and delivery drivers. We provide the technology that lets you order, prepare, deliver, and pay for food. We are not the restaurant that prepares your food or the driver who delivers it.

3. Information Customers Provide

   — When you sign up as a customer, we collect the details you enter, including your name, email, phone number, password, date of birth, profile photo if you add one, and delivery address. When you order, we collect your order details, special instructions, and delivery location.

4. Information Drivers Provide

   — When you sign up as a driver, we collect your name, contact details, date of birth, and account credentials, along with the documents needed to verify you, including your driver’s license, vehicle details, proof of insurance, and a verification selfie. We also collect your delivery activity, location while active, earnings, and ratings.

5. Information Restaurants Provide

   — When you register a restaurant, we collect your business name, address, contact details, tax identification, business license, business hours, menu information, and the bank or payout details needed to pay you. We also collect your order activity, ratings, and payout history.

6. Account Sign-In Information

   — You can create an account using your email with a one-time passcode (OTP), or sign in with Google, Apple, or Facebook. If you use social sign-in, we receive basic profile information from that provider to set up and secure your account. We do not receive your social account password.

7. Location Information

   — We use location information to run the Platform. For customers, we use delivery addresses and location to show nearby restaurants and enable tracking. For drivers, we collect location while you are active or on a delivery, so customers and restaurants can track order progress. You can manage location permissions in your device settings.

8. Payment Information

   — Payments are processed by our payment providers, such as PayPal and Stripe. We do not collect or store your full card details. Our providers handle payment information under their own terms. We receive limited transaction information needed to process orders, apply platform fees, pay restaurants and drivers, and manage refunds.

9. How We Use Information

   — We use information to create and manage accounts, verify drivers and restaurants, process and deliver orders, enable live tracking, process payments and payouts, run ratings and reviews, provide support, send notifications, prevent fraud and misuse, improve the Platform, and meet legal obligations.

10. How Information Is Shared Between Users

    — To complete a delivery, some information is shared between the people involved in your order. Customers, drivers, and restaurants see the details needed to prepare, hand off, track, and deliver an order, such as name, order details, delivery address, and live location during delivery. We share only what is needed to complete the order.

11. Who Else We Share Information With

    — We share information with service providers who help operate the Platform, including payment processors, cloud hosting, mapping and location services, notification and communication tools, and analytics. We may also share information to comply with the law, enforce our terms, protect rights and safety, or in connection with a business transfer. We do not sell your personal information.

12. Ratings, Reviews, and Chat

    — Customers can rate and review restaurants and drivers, and messages may be exchanged between customers, restaurants, and drivers during an order. This information is used to run the service, support quality, and resolve disputes. Reviews you post may be visible to others on the Platform.

13. Notifications

    — With your permission, we send push and in-app notifications about orders, deliveries, earnings, account activity, and messages. You can manage notification permissions in your device or account settings. Some service messages are needed to use the Platform.

14. Automatically Collected Information

    — We automatically collect standard technical and usage data, such as device type, operating system, app version, IP address, and how you use the Platform. This helps us operate, secure, and improve our service.

15. Data Retention

    — We keep your information while your account is active and as long as needed to provide the Platform and meet legal, tax, dispute, and recordkeeping obligations. Some records, such as transaction and payout history, may be kept longer where required. When information is no longer needed, we delete or de-identify it.

16. Account and Data Deletion

    — You can request deletion of your account from your settings or by contacting us. When an account is deleted, we remove associated personal data, except for information we must keep for legal, tax, safety, or dispute reasons, such as records of completed transactions.

17. Data Security

    — We use reasonable technical and organizational measures to protect your information, and payments are handled by trusted providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

18. Your Rights and Choices

    — Depending on where you live, you may have rights to access, correct, delete, or export your personal information. You can edit your profile, manage permissions, and delete your account in the app or portal. To make a request, contact us using the details below. We do not sell your personal information.

19. Children’s Privacy

    — The Platform is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us and we will remove it.

20. Changes to This Policy

    — We may update this Privacy Policy from time to time. We will post the updated version and update the effective date below. Continued use of the Platform after changes take effect means you accept the update.

21. Contact Us

    — If you have questions about this Privacy Policy or your information, contact us at info@readygodelivery.com or (407) 123-4567.